Redesigning Business Processes with Artificial Intelligence and Automation
Summary
Other areas in order of enterprise priority were workflow integration and automation, intelligent data capture, iBPM, and process discovery. The report is a comprehensive study of intelligent automation services, including top trends, analysis, recommendations, and a close look at the leaders, innovators, disruptors, and challengers in this market. This has intensified the adoption and scaling of automation especially in core business functions with high-volume transactional and routine work, such as finance and accounting, customer service, and IT. However, most organizations opt for a centralized CoE structure in the initial phase of their journey before moving to a federated model in the medium to long term. This has further increased the opportunity for knowledge workers to focus on niche and exception management functions,” said Avasant’s Principal Analyst Chandrika Dutt.