Avaya Helps NORAD Spread Christmas Cheer To Millions of Families Following Santa Claus Across The Globe

▤ Summary

RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)--Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, is once again sharing its holiday spirit as well as its technology, to help track Santa Claus’ journey across the night sky on Christmas Eve, supporting tens of thousands of calls from children of all ages who eagerly await his visit. Avaya OneCloud CCaaS contact center solutions support millions of customer calls, web chats, and texts around the world every day, serving healthcare systems, educational institutions, the largest banks and government agencies. This Christmas, Avaya will be sharing its multiexperience contact center technology to support the North American Aerospace Defense Command (NORAD) Operations Center at Peterson Air Force Base in Colorado Springs, Colorado so that children around the world can follow Santa and his reindeer’s annual journey of joy and double check his safety during the extensive night of global travel. Details about Santa’s travels will also be available on December 24 through social media, including: • Read how Avaya is Identified as a Leader in Aragon Research Globe™ for Intelligent Contact Center based on the company’s completeness of strategy and performance. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes.

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