Birdeye’s 2020 Customer Experience Hero Award Winners Revealed
Summary
The CX Hero awards recognize across-the-board customer experience excellence and innovation, with leaders chosen from a variety of industries. According to Gartner, an enterprise-level focus on Customer Experience (CX) management now sits at the core of many organizations’ operations. Gartner’s marketing leaders survey shows that over 80% of organizations expect to compete primarily on CX. This nomination-based award singles out those individuals who have made exceptional contributions to the field, and who have helped to put Customer Experience at the center of their businesses. Each CX Hero was personally nominated by their organization as a transformational senior leader dedicated to setting a higher bar for exceptional customer focus; fueling revenue growth; and for their commitment to using these pillars to make their businesses the best in their industry.
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