Software Users Review IT Asset Management Vendors for Satisfaction, Revealing Top Five Through SoftwareReviews
Summary
Inclusion of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation. “While most IT Asset Management vendors have worked hard to improve features, license libraries, and raise the accuracy of their reports and analysis, it is equally true that the market has traditionally been slow to truly innovate. IBM Control Desk, with a Net Emotional Footprint of +82, led for being inspiring, and logged outstanding scores for security protection, unique features, and performance enhancements. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships. By collecting real data from IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.