REPAY and LiveVox Announce Partnership to Enhance Customer Experience and Improve Agent Performance
Summary
The partnership further enhances the LiveVox customer experience by providing additional digital payment options and processing capabilities in either self-service or agent-assisted transactions. LiveVox provides companies with a unified approach to creating personalized customer conversations by offering seamless integration capabilities across omnichannel communications, CRM, and workforce optimization. "We are excited to be partnering with LiveVox and powering such a large and rapidly expanding customer base with our payment processing technology," said Susan Perlmutter, Chief Revenue Officer of REPAY. "Payment preferences across the B2B and B2C landscapes, alike, continue to move overwhelmingly toward digital, and customers today expect options and convenience. We seamlessly integrate omnichannel communications, CRM, and WFO to deliver exceptional agent and customer experiences, while helping to reduce compliance risk.
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