Contact Centre Revolutionised: Route 101 and Omilia Announce Disruptive New Partnership
Summary
BRISTOL, England--(BUSINESS WIRE)--Today, Route 101, a leading cloud systems integrator of advanced customer service technology platforms and tools in the U.K., and Omilia, a global provider of Conversational AI solutions, announced an exciting new partnership. “Route 101’s mission is driven by disruptive opportunities that have the power to move the needle in the customer service sector – helping businesses to reduce costs, boost revenue, and manage growth. Bringing Route 101’s capabilities together with our Conversational AI solution will advance the contact centre industry and improve customer interactions for generations to come,” said Dimitris Vassos, CEO at Omilia. Omilia’s combination of unique Natural Language Understanding capabilities, state-of-the-art speech recognition engine and omnichannel dialogue management platform has the power to transform customer experience and instil consumer confidence in a business. Omilia has over 33 production at scale call centre deployments of Conversational Virtual Agents, in over 15 countries world-wide, representing 24 different speech-to-text languages, and serving more than 1 billion customer interactions with human-level accuracy.
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