Itasca Retail Rated #1 in Satisfaction on RIS LeaderBoard 2021
Summary
Magic™, its solution for Computer Generated Ordering, Store-Level Perpetual Inventory and DSD, is installed with retailers whose total store count adds up to more than almost 3,000 chain supermarkets across North America, and more on the way. “This level of recognition by our valued customers in the RIS LeaderBoard is incredibly gratifying – especially the top satisfaction rating,” said Jeffrey Kennedy, Itasca President. “This is first and foremost a reflection of our team’s commitment to utmost quality.” He added, “Our customers have also made essential contributions to our success over the years, by working closely with us as we fine-tuned our solutions. The system combines sophisticated algorithms, artificial intelligence and machine learning along with deep understanding of the North American grocery replenishment process to generate impressive gains in sales and productivity, while concurrently reducing inventory, shrink, product-handling and vendor credits. By relying on an iron-clad methodology and an objective third-party research partner, RIS has been able to track retailer satisfaction with the top vendors in the industry for two decades.