How Slack helped to support Re:Act’s Covid-19 relief effort
Summary
In March, as the UK first went into lockdown, emergency relief group Re:Act established a National Voluntary Coordination Cell (NVCC) at its headquarters in Wiltshire and deployed regional liaison officers to engage and collaborate with the Voluntary and Community Sector Emergencies Partnership (VCS EP), Local Resilience Forums (LRFs) and the British Army, in a coordinated effort to support the NHS and communities. Using their expertise in disaster response and situational awareness, Re:Act volunteer liaison officers reporting to the NVCC helped to build a common operating picture of national unmet needs, which were then fed back into the VCS EP to ensure those needs were quickly met with the best available resources. Before Covid-19, we operated in disaster areas around the world, so having a central place for all communications across some very complex topics has been ingrained in our way of thinking from the start.” For each emergency response, Re:Act sets up a number of specific Slack channels. At the same time, our team back at headquarters has visibility over everything and can ensure everyone is in the loop when they need to be.” “I wanted to break away from the endless internal emails I had experienced in the military. “While Slack itself is an incredibly user-friendly and intuitive tool, we have also had to work on promoting a culture of transparency and openness for our team to maximise its potential,” Lyon adds.
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