Verint Unveils Engagement Data Management, the Latest Addition to its Open Cloud Platform
Summary
“This is a tangible solution for an issue that’s been talked about for a long time,” said Paul Stockford, chief analyst at Saddletree Research. This is the next logical step in understanding the customer experience and applying that intelligence across the enterprise.” “We are proud to be launching the industry’s first offering specifically designed to enhance the management and value of engagement data in its many forms,” says Verint’s David Singer, vice president, product strategy. Ingestion and Capture – provides a broad set of out-of-the box APIs and adaptors to freely bring together interaction data from any customer engagement source including CCaaS, UCaaS and Collaboration platforms. Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization and cyber intelligence. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions.
Classifications
AskAI Classifications
LabelsLinked Companies
