Uniphore and Tech Mahindra Partner to Drive Innovation in Customer Experience
Summary
PALO ALTO, Calif.--(BUSINESS WIRE)--Uniphore, an early leader in Conversational Service Automation (CSA), today announced that it has entered into a multi-year, multi-million dollar strategic agreement with Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services and solutions to expand its global reach and drive IT innovation in the contact center as the industry adapts to an increasingly digitalized and remote work friendly environment. By joining forces with one of the world’s largest BPOs, we’re able not only expand our reach, but also leverage the innovations Tech Mahindra’s team have developed as a result of their unique expertise. These significant benefits include: • Reduced Costs: Uniphore enables contact center agents to be their best by delivering real-time alerts, and automating call summarization as part of the after-call work process. With Uniphore, Tech Mahindra customers will have access to advanced biometrics capabilities that ensure the correct agents are logging in and protect the personal data of all involved. Forming a strategic partnership with Tech Mahindra was an obvious step toward accomplishing this goal,” said Jafar Syed, Chief Growth Officer at Uniphore.
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