CMX ActivityStudio® Digitizes Daily Operational Routines for 1000 A&W Restaurant Locations Across Canada
Summary
“Earlier this year as the COVID-19 pandemic took hold, we expanded our use of ActivityStudio to help digitize the execution and measurement of compliance for our COVID-19 specific operating procedures, along with a daily employee health screening checklist,” said Tina Parsons, Director, Guest Experience for A&W Food Services of Canada. Parsons continued, “With this expanded use, we are able to easily pivot as needed with the ever-changing regulations related to the pandemic, make updates on the fly, and roll them out quickly as part of our Operating Standards.” “The restaurant industry has never faced the rate of change like we are experiencing now. The ability to quickly pivot, adapt operations, communicate clearly, and execute with consistency and compliance across many locations is critical,” said Mitch Porche, CEO, CMX. Digital platforms also give brands better insights and visibility into restaurant operations, allowing management to analyze performance on a daily basis, compared to quarterly audits and assessments. By digitally transforming operational routines, and by meticulously assessing them and addressing issues, it enables brands to achieve new levels of consistency, quality, and compliance.