California Mutual Partners with Invoice Cloud to Improve Insurer’s Efficiency and Simplify Process for Policyholders
Summary
“Invoice Cloud’s seamless integration with our core billing system has improved payment efficiencies so much that we save 15 hours a week in time spent on reconciliations. Invoice Cloud developed a research report based on the survey called “Customer Experience in the Insurance Industry” to share its insights. “The research shows us that the online payment experience is a critical factor that impacts overall policyholder satisfaction levels, and may hold the key to reducing customer churn,” said Tom Griffin, President of Invoice Cloud. Founded in 2009, Invoice Cloud is a high growth company with over 2,100 clients across the United States and over 50 million payments processed annually. Invoice Cloud’s platform is designed to consistently engage customers to yield more online payments and paperless enrollments, driving positive business outcomes for billing clients.