What to Do When People Show Up Late to Their Appointment

▤ Summary

For example, if you have several customers forget their appointment times in a given month, start sending out more or improved reminder messages. If customers are late because they can’t find your business, add clearer directions to your website and check your location on Google. People who are only late once every couple of months deserve some leniency, but customers who inconvenience your business every time do not. Look for ways to reduce wait times and improve efficiency so you can hold customers to a higher standard. But don’t let “good” be the enemy of “perfect.” Help your customers be on time, and many of them will discover that being late doesn’t benefit anyone.

▦ Linked Companies

Appointment.com LLC

up to $1M

Solutionreach

$50M to $100M