Cactus Commerce Cosponsors Aberdeen Groups Report on Best-in-Class Multi-Channel Retailing
Summary
“Businesses can achieve Best-in-Class performance by looking for opportunities to integrate new digital and mobile channels and by optimizing collaboration between cross-channel business processes,” said Sahir Anand, Senior Retail Analyst at Aberdeen Group.Having benchmarked more than 30,000 companies in the past two years, Aberdeen is uniquely positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis.Aberdeens analytical and independent view of the "customer optimization" process of Harte-Hanks (Information – Opportunity – Insight – Engagement – Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market.Having benchmarked more than 30,000 companies in the past two years, Aberdeen is uniquely positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis.Aberdeens analytical and independent view of the "customer optimization" process of Harte-Hanks (Information – Opportunity – Insight – Engagement – Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market.