CallFinder Rolls Out New Release Poised To Optimize Customer Engagement in the Modern Contact Center
Summary
This release marks the official launch of Insights, which includes sentiment analysis by agent, in conjunction with silence and overtalk, developed to help organizations meet the increasing demands of the modern contact center. With the release of Insights, CallFinder delivers on its commitment to offer an affordable, accessible, and flexible AQM solution that helps businesses of all sizes understand what ultimately drives revenue—their customers. Together, the sentiment and conversation metrics extracted from Insights help uncover dissatisfaction events to quickly reveal why customers are upset and proactively train call center employees accordingly to mitigate future occurrences. Insights provides deeper analytics and a viewpoint into the context and sentiment of interactions and does so quickly and automatically with our dynamic and AI-fueled solution,” says Laura Noonan, SVP of Sales and Marketing for CallFinder. About CallFinder: CallFinder® is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment analysis and emotion detection.
Classifications
AskAI Classifications
LabelsLinked Companies
