SYKES Announces Launch of SYKES Digital Services Division
Summary
Over the past decade, SYKES acquisition of market-leading digital capabilities in combination with core business process expertise has established it as a true customer experience management powerhouse. The launch of SYKES Digital Services comes at a critical time when businesses across the globe are facing an onslaught of new challenges and are increasingly focused on remaining competitive in a rapidly evolving landscape. The integrated, yet nimble structure of SDS will allow us to anticipate and meet the needs of its clients with a firm commitment to operational excellence through a focused and programmatic approach to digital transformation. These services are delivered through multiple communication channels including phone, email, social media, text messaging, chat and digital self-service. It delivers cost-effective solutions that generate demand, enhance the customer service experience, promote stronger brand loyalty, and bring about high levels of performance and profitability.