Espressive Named a Leader by Independent Research Firm in Chatbots Evaluation
Summary
Espressive received a differentiated rating––the highest score possible––in five criteria including architecture/integration, chatbot readiness, deployment and security, vision, and market approach. In addition, our unique omni-channel approach meets employees where they are, resulting in the highest adoption and call deflection rates in the industry.” According to the Forrester report, Espressive “ is a good fit for companies that need an easy-to-adopt, ESM-friendly chatbot.” The report also states, “ With deep ESM integrations, premade workflows, and the Barista Employee Language Cloud, Espressive provides a chatbot focused on ease of adoption and time-to-value. It achieves this with vendor-driven workflows and language development and management, reducing adoption barriers.” Espressive Barista represents a paradigm shift in the delivery of AI-based employee self-help. In March 2020, Espressive announced it secured $30 million in Series B funding to fuel product innovation and accelerate company growth. Espressive is backed by Insight Partners, General Catalyst, and Wing Venture Capital, and is headquartered in Santa Clara, California.
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