Ushur raises $25 million to automate customer service workflows
Summary
With customer representatives increasingly required to work from home in Manila, the U.S., and elsewhere, companies are turning to AI to bridge resulting gaps in service. Ushur’s products engage customers over email, apps, text, Facebook Messenger, and more using machine learning and business process automation workflows. Different modules allow users to build a workflow and automate types of actions or tasks including customer interactions, data exchange, file uploads, optical character recognition, and more with drag-and-drop tools. Ushur, which is headquartered in Santa Clara, California, says its customers include brands like HealthSpire, Irish Life, and Unum. This series B fundraising was led by Third Point Ventures with participation from existing investor 8VC, and it brings Ushur’s total raised to date to $36 million.
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