When Your Dashboard Goes Blank – Who do you call?

▤ Summary

I currently drive an Alfa Romeo Stelvio and, like most vehicles today, it notifies me on the dashboard when it is due for a service. So, I picked up the phone and was guided through an automated system where I ended up leaving a voicemail message since nobody answered. Before I went to bed that night, I noticed I had several phone calls on my mobile from numbers I did not recognize, but nobody left a message. When I finally got through to a person in customer service, they told me there was nothing they could do because the number was controlled by the local dealership and therefore they were the only ones who could fix it. When I asked if they were not concerned about losing business and potentially tarnishing their brand, they said they would call the dealership.

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