Five steps to build an artificial intelligence strategy
Summary
An AI strategy, operating model and solid execution framework all play a vital part in ensuring that the technology works in the interests of the organisation. Aligned to business objectives and singular in its commitment to learning powerful automated processes to get the job done, AI has the potential to be a team’s ultimate superhero. Having members from different departments in your AI team – for example, web design, research and development (R&D), and engineering – will ensure your strategy will meet objectives for key internal stakeholders. Improving customer experience can be achieved by increasing call-handling speed – a key KPI, by deploying AI to automate and so speed-up the business process. AI can automate the response by scanning for frequently occurring queries across social media, mobile searches and page hits, before consolidating into a trend alert, and funnelling this directly to the content writing team.