Redesign of Calix Support Cloud Will Simplify Workflows to Help Customer Experience Teams Act With Greater Speed and Insight to Deliver an Exceptional Experience
Summary
The enhancements build on the intuitive, persona-based CSC solution by adding powerful new data visualization tools that will enable an experienced professional to quickly act on issues and deploy new services to improve the subscriber experience. The CSC redesign builds on the recently-launched visual reporting dashboard that enables customer experience teams to easily view and analyze data and address issues with maximum efficiency. Innovative service providers like West Carolina Tel (WCTEL) that are leveraging the complete Revenue EDGE solution, including CSC, will realize even more value thanks to these enhancements to Calix Cloud. Calix is the leading global provider of the cloud and software platforms, systems, and services required to deliver the unified access network and smart premises of tomorrow. Our platforms and services help our customers build next generation networks by embracing a DevOps operating model, optimize the subscriber experience by leveraging big data analytics and turn the complexity of the smart, connected home and business into new revenue streams.