IntelePeer Launches New Atmosphere® CPaaS Connectors for Contact Centers
Summary
The new offering enables enterprises to add cloud-delivered CX applications such as omni-channel automation, artificial intelligence (AI), and analytics to their existing on-premises and hybrid contact centers. Empowered customers, demand for touchless interactions, and rapidly changing business conditions are creating new challenges for enterprise CX leaders. “Atmosphere® CPaaS Connectors for contact centers can help these firms add the modern capabilities they need to improve both the agent and customer experience without a complete system replacement.” Atmosphere® CPaaS enables companies to engage with customers through voice, SMS, and social messaging, provide AI-enabled automation and communications routing, and access on-demand analytics for actionable intelligence. Atmosphere® CPaaS Connectors for contact centers makes it easy to bring these features into existing premise-based platforms from vendors such as Cisco and Avaya. Enterprises short on time or resources can also utilize IntelePeer’s Atmosphere® Managed Solutions for ongoing integration and configuration support.