Microsoft Teams Salesforce tie-up: Now you can share customer data in Teams chat
Summary
The integration and app are being offered to Salesforces Sales and Service Cloud customers with Enterprise or Unlimited edition at no additional cost. Both help developers and teams work on pull requests and issues over chat and channels. In July, Slack filed a complaint against Microsoft in the European Union, claiming Microsoft has "illegally tied its Teams product into its market-dominant Office productivity suite, force-installing it for millions, blocking its removal and hiding the true cost to enterprise customers". Relevant details around customer contact information are displayed within the broader chat stream," Microsoft said in a blogpost. "By connecting Salesforce CRM with Microsoft Teams, our joint customers can now benefit from a close connection of the chat and workspace capabilities of Teams alongside key information and actions from Salesforce – which makes team collaboration more focused and effective," said Doug Camplejohn, Salesforces executive vice president and general manager of Sales Cloud.
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