A Global Travel Industry’s Fast-Growing Accommodation Provider Calls on Five9 to Support International Company Growth
Summary
SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, announced today that the world’s second largest and fastest-growing accommodation supplier in the travel industry, selected the company to power their multiple contact centers across the globe. Prior to Five9, the company felt their capability to develop and support the growing demands of their business was constrained by their incumbent solution. Five9 demonstrated how the platform could efficiently manage three specific use cases, including booking number confirmation, cancellation, and refunds. As outbound calls represented 30 percent of their contact center operations this proved to be a key differentiator when compared to other CCaaS providers. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps contact centers increase productivity, be agile, boost revenue, and create customer trust and loyalty.