EasyVista Announces Launch of “Autumn 2020” Release for EV Service Manager and EV Self Help Solutions
Summary
The Autumn 2020 release will support professionals across the entire enterprise, whether you are in HR, IT, or customer relations, by providing different user profiles to address varying needs across an organization, but with a set of uniform procedures. With the Autumn 2020 release, users can deploy a fully customizable virtual agent (chatbot) which will follow a setup wizard and provide answers simply using Word or Excel files. “The Covid-19 crisis has shown that users expect technological tools and excellent service, and remote work has accelerated the digitalization of business processes. Leveraging the power of ITSM, Self-Help, AI, and Micro Apps to create customer-focused service experiences, EasyVista has helped companies improve employee productivity, reduce operating costs, and increase customer satisfaction. Today, EasyVista helps over 1,500+ enterprises around the world to accelerate change, empowering leaders to better serve their employees and customers across financial services, healthcare, education, manufacturing and other industries.
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