Espressive Barista Understands 1.3 Billion Employee Language Phrases Out-of-the-Box, Bridging Gap Between AI and the Semantics of Human Language
Summary
Espressive also announced that Barista is the first virtual support agent to integrate with Interactive Voice Response (IVR) systems for enterprise service management. I’m proud to announce that today, Barista understands over 1.3 billion enterprise phrases with a high degree of accuracy, and that number grows daily. Customers run in their own private and secure data repositories and can choose to opt out of uploading the anonymized content to the Employee Language Cloud. Employees can also interact with Barista across nine languages including English, French, Spanish, Italian, Portuguese, Chinese, Czech, German, and Japanese. Barista receives content in a number of ways: • The Employee Language Cloud includes researched answers for industry topics (e.g., Office 365, G Suite, Slack, and Zoom).
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