Improving CAHPS Hospice Survey Results: Listening to Problems, Concerns
Summary
Hospice organizations should have structured policies for addressing patient and family issues, and staff should be thoroughly trained to execute the established protocol. The next installment in this series will explore specific ways to execute active listening and elicit care recipients’ confidence that their concerns are taken seriously. Axxess Hospice enables all members of the interdisciplinary group to document comments, preferences or problems, and the interventions used to address them, in the patient’s plan of care. In addition, the system streamlines IDG review processes so organizations can remedy issues collaboratively and execute continuous quality improvement. Our next installment will continue the discussion on optimizing communication between hospice providers and recipients to improve the quality of patient and family lives.
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