UJET Leads G2 Fall 2020 Enterprise Report With Highest Customer Satisfaction Ratings and Relationship Index Score
Summary
I believe that was the most innovative feature that could’ve been added.” • “I love knowing I can finally provide my best service in a trustful tool that assures the best quality of work.” “Based on the high levels of customer satisfaction and substantial market presence, we again identified UJET as a Leader in our Fall 2020 Contact Center Operations Grid® report,” said Kara Kennedy, Director of Market Research, G2. “Users reviewing UJET have given an average of 4.7 out of 5 stars, with 99% of reviews rating the product either 4 or 5 stars.” UJET was also recognized with Contact Center Operations badges in categories such as: G2 rankings are based on numerous factors, such as real-time satisfaction ratings and scores aimed at streamlining the buying process and identifying the best products based on the experiences of their peers. “For years we’ve heard claims about how AI, omnichannel, and personalization would ‘transform our customer experience’ and improve the bottom line. “We’ve worked hard to address long-standing design flaws and conventional thinking that have failed to evolve in parallel with the changing human interaction landscape, and we’re thrilled to see our modern approach validated by our customers and recognized by G2. The UJET Mobile SDK enables ultra-modern digital and in-app customer service, with seamless experiences and actionable data across voice, chat, email, and self-service channels.
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