PODS® Turns to Medallia for Complete View of Customer Experience in a Single Platform
Summary
SAN FRANCISCO--(BUSINESS WIRE)--Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced that PODS Enterprises, LLC, the moving and storage company, has selected several Medallia technologies to have a comprehensive view of the customer experience. “We are excited to partner with Medallia to help enable PODS to gain a more comprehensive understanding of our customer base. And with Medallia LivingLens, for the first time ever, PODS will give customers the option to share rich video feedback - more emotional and detailed engagement than a survey can provide alone. Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.
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