When to Say “No” to an Appointment Request

▤ Summary

Declining appointment requests protects your time and gives customers clarity about what you can and can’t do. At the end of the day, you don’t need to feel guilty saying “no” to a customer if their request would harm your business. It’s better to simply turn down an early-bird appointment request than to call back months later to cancel on a customer. Organizations like law firms and doctor offices need time to review case notes. Protecting your company’s reputation requires you to turn down requests that would result in sub-par work.

▦ Linked Companies

Appointment.com LLC

up to $1M