Angel and TechnoCom Optimize Customer Experience with Cloud-Based Caller Location
Summary
Carlsbad, CA, October 11, 2011 --( Angel offers a complete suite of IVR and contact center applications that enable customers to easily build, manage, and make updates via a simple Internet connection.Angel’s location-aware contact center and IVR solutions optimize the overall call experience and deliver caller location details to empower enterprises with immediate and impactful efficiencies across their businesses.With over 1,000 customers, Angel will apply these capabilities to many vertical market segments where the power of location is critical, including mobile resource management, retail and pharmaceutical.Angels solutions are built on an on-demand, software-as-a-service (SaaS) platform and require no investment in hardware, software, or human resources, balancing the need for high quality communications with affordable pay-as-you-go pricing.With over 1,000 customers, Angel will apply these capabilities to many vertical market segments where the power of location is critical, including mobile resource management, retail and pharmaceutical.“By leveraging the immediacy and extensibility of the cloud, the combined intelligent voice solution provides our customers with nationwide location insight with minimal development and no device applications required,” said Don Keane, VP Marketing and Business Development for Angel.