SightCall Introduces New Mobile Experience that Changes Future of Work for Field Service Technicians
Summary
“As SightCall continues to advance what’s possible with visual imagery, we have the ability to revolutionize established processes in maintenance and customer engagement that were once considered matter of fact. • Smart Optical Character Recognition (OCR) – Data entry can be painful and error prone, especially when its repetitive. The user can create or update the record in Salesforce with a simple tap, eliminating the process of tediously typing data using a touchscreen. When implementing SightCall’s technology, customers have seen an 81% increase in first time fix success rate, eliminating the need to send a technician onsite and reducing unnecessary truck rolls. SightCall is the world’s leading augmented-reality powered video cloud platform, delivering live, remote interactions between business and customers on every continent around the globe.
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