Infrascale Reimagines Customer Care in Data Protection Market
Summary
• Beginning with onboarding, Infrascale works side-by-side with customers so that the adoption of purchased services is smooth, seamless, and set up correctly to minimize the time for data to be securely captured in backup systems. While I would love to turn every single customer into an evangelist, singing our praises, I’m content for each interaction to leave a customer feeling satisfied and happy to be partnered with Infrascale.” Program Launch + New Premium Support Offering: Guided Disaster Recovery Testing The reimagined philosophy has been incubating as a managed program within the Infrascale business for leadership to seek feedback, measure impact, set hiring practices and staffing levels, and develop enhanced training for the existing support team. It is always easy to open a ticket, they are always fast to respond, and they have always provided an excellent response to any issue I bring up,” said Rafael Araya, network administrator at Pointwest Credit Union. Combining intelligent software with the power of the cloud, Infrascale removes the barriers and complexity of secure, offsite data storage and standby infrastructure for real-time disaster recovery. Trusted and recommended by leading independent industry experts, Infrascale equips its customers with the confidence to handle the unexpected by providing higher availability, better security, and less downtime when it comes to their data.
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