ServiceNow Delivers New Levels of Business Agility and Resilience for the COVID Economy

▤ Summary

“There is unquestionable customer traction, in part accelerated by COVID-19 and its pressure to drive more collaboration between IT and business stakeholders to digitize processes, rethink customer engagement models, and make strategic business decisions faster than at any point in the last 10 years.” Several leading organizations, including Microsoft, Zoom, Adobe, Uber, Accenture, Deloitte, Acorio, TPx, Veolia, Novant Health, Lone Star College, AEGIS Insurance Services, and City of Raleigh, are turning to the Now Platform and its Paris release capabilities to power their digital transformations. “The C-suite realizes that 20th-century architectures are too slow and siloed in today’s fluid working environment, where they need speed and agility,” said Chirantan “CJ” Desai, chief product officer at ServiceNow. • Drive customer loyalty with connected workflows that allow them to manage location-based work efficiently and effectively, organize resilient operations for unforeseen circumstances, and expand capacity via automated self-service. “ServiceNow’s telecommunications workflows are helping us support and connect the dots for our customers and are driving new levels of loyalty at this critical time.” "The Paris release provides many new operational features to improve the efficiency of our back-office IT teams,” said Martin Black, Head of the ITSM CoE for Veolia Global. “Since Lone Star College is so large, the power to quickly navigate and automate changes in workflow design and product enhancements has drastically improved our quality of work.

▦ Linked Companies

ServiceNow, Inc.

$1B+