202015 Sep
BearingPoint study assesses the digital maturity of passport services in countries around the globe
General News

In addition to the existing drivers for improving citizen experience and service levels, the need to minimize interactions through physical channels and to redeploy staff to areas of higher demand has increased the priority of digitalization projects,” says Andrew Montgomery, Global Leader Government and Public Sector at BearingPoint. The countries included in the study are Australia, Austria, Belgium, Brazil, Canada, Denmark, Estonia, Finland, France, Germany, Ireland, the Netherlands, New Zealand, Norway, Romania, Singapore, Sweden, Switzerland, the UK, and the USA. In addition, a country at level five would provide a secure and consistent, centralized Identity and access management solution, as a core requirement for the effective delivery of digital services. “Countries must recognize the value of e-IDs as a means to protect citizens against fraud, to improve overall user experience, and to avoid the requirement of having to provide the same information to public sector bodies numerous times. Digital and ‘virtual’ credentials are a hot topic in terms of the next generation of passport services, gaining increased support from the International Civil Aviation Organization (ICAO) and the UN agency in charge of ePassport standardization.

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