Fintech Startup, Flaist, Launches New Technology that Gives Banking and Financial Institutions AI Customer Service Agents
Summary
The technology also communicates with customers over the phone, solving problems and promoting services using accents and dialects that are unique to that region of the country. Bill Eagan, former Managing Director with JP Morgan and Lehman Brothers and now Goto Market Advisor for Flaist, says EVA also provides new opportunities for smaller institutions to expand their portfolios. “EVA’s language detecting technology is extremely valuable in countries across Europe, Asia and the Middle East where dialect is critical to communication,” said Eagan. Flaist brings together technologists, bankers, data scientists and security experts who have built enterprise products for multiple startups, and large organizations like Citibank, Mastercard, HPE, ArcSight, and Oracle. Their services are plug and play meaning they can fast track the digital transformation efforts to provide customers with an amazing experience through their AI-based framework.