Sharpen Secures $12 Million in Funding to Fuel Continued Growth

Funding Rounds

▤ Summary

Sharpen Technologies, developers of the agent-first omnichannel cloud contact center platform, secured $12 million in capital growth funding, it was announced today by CEO Bill Gildea. “Since we first invested, we’ve seen Sharpen grow into a best-in-class cloud contact center platform that allows agents to work-from-anywhere in the world,” stated David Kerr, Managing Director, Allos Ventures. “We are thrilled to participate in this new round that will allow the company to build on its rapid growth while continuing to innovate on its agent-first platform and provide its high-touch, hands-on approach to service that distinguishes it in the marketplace.” According to Gartner, prior to the pandemic, only 15% of the estimated $24 billion contact center market had transitioned to the cloud. The omnichannel platform lets users work-from-anywhere, seamlessly moving between calls, texts, webchats, emails, social media, video, etc. In 2020, it made the Inc. 5000, the magazine’s annual list of America’s fastest-growing private companies, and has been named one of the “Best Places to Work” by both Inc. (2019) and the Indiana Chamber of Commerce (2017, 2018).

$ Funding

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Amount $12.0M Total raised
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Date September 9, 2020 Announcement date
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Investors - Lead investors
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Company http://www.sharpencx.com Funded company

▥ Classifications

industries
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applications
Customer Service & Support

◇ AskAI Classifications

Labels
Software as a Service (SaaS) Contact Center Software Customer Experience Management

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