Q3 2011 Marks 10 Consecutive Quarters of Growth for Smartware Group; Revenues Up Nearly 60 Percent Since Q3 2010
Summary
Center Harbor, NH, November 02, 2011 --( Smartware Group also brought on 17 new customers from manufacturing, including the largest privately held steel producer in the U.S., hospitality and healthcare sectors.Bigfoot’s technology is built on the philosophy that “real world users know best” and has gained a reputation for issuing frequent updates that incorporate customers’ suggestions, as well as running a top-notch customer help desk.Bigfoot CMMS’s native functionality paired with its intuitive design allows maintenance professionals to implement the solution and get results quickly, often in a matter of weeks.Q3 2011 results add up to 10 successive quarters of growth for the company.Smartware Group also brought on 17 new customers from manufacturing, including the largest privately held steel producer in the U.S., hospitality and healthcare sectors.“We attribute Smartware Group’s significant growth during the last 12 months and continued growth since 2009 to our founding principles of placing as much importance on customer service and retention as we do on customer acquisitions,” said Paul Lachance, Smartware Group founder and president.“Facilities managers and production maintenance teams use Bigfoot CMMS because they experience the product’s benefits almost immediately after installation, and they continue their relationship with us because we make help desk staffing a top priority and we regularly incorporate their feature ‘wish lists’ into Bigfoot.”During Q3 2011, Smartware Group added the following new features requested by customers:- Parts Express – Bigfoot’s enhanced replacement parts inventory program now lets repair technicians grab a part; scan the barcode into Bigfoot which matches up the correct work order with the same barcode, then adjusts the parts inventory database- Bigfoot now also manages ad hoc spare parts- Integration with Active Directory – security data from employees using Bigfoot are automatically transferred to active directory for global IT control- Bigfoot is now available in Mandarin and Hebrew, as well as English, Spanish, French and Arabic.Bigfoot’s technology is built on the philosophy that “real world users know best” and has gained a reputation for issuing frequent updates that incorporate customers’ suggestions, as well as running a top-notch customer help desk.Bigfoot CMMS’s native functionality paired with its intuitive design allows maintenance professionals to implement the solution and get results quickly, often in a matter of weeks.### Contact Information Smartware Group Inc. Shelly Gordon (650) 856-1607 www.bigfootcmms.com Click here to view the list of recent Press Releases from Smartware Group Inc. Promote Your Business Press Release Pricing Email this page to a friend