Teleperformance Modernizes Communications Infrastructure to Provide Exceptional Customer Experiences With Over 120,000 Avaya OneCloud™ Subscription Seats

▤ Summary

SANTA CLARA, Calif.--(BUSINESS WIRE)--Teleperformance, a leading global group in digitally integrated business services, chose Avaya OneCloud™ Subscription to transform their communications platform by deploying 126,000 Unified Communications (UC) and Contact Center (CC) seats to increase employee productivity, maximize team collaboration, and drive higher levels of customer satisfaction across its sites in nine countries. Earlier this year in response to the COVID-19 pandemic, Avaya worked with Teleperformance to significantly expand their deployment of home-based agents to upward of 170,000 to help keep employees safe while ensuring business continuity for their clients. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. The Group’s 331,000 employees, based in 80 countries, support billions of connections every year in over 265 languages and 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence.

▦ Linked Companies

Avaya

$1B+