GeniusVets to Host “Defeating the Phone Frenzy” Webinar to Help Practices Improve Communication During COVID
Summary
Veterinarians have had to make major shifts to accommodate the needs of their patients during this pandemic while keeping their staff and clients safe. I also worked with my partner and GeniusVets CEO, Harley Orion, to find technology tools to get the inbound phone calls under control,” Dr. Drake noted. “My team was able to find technology solutions that allowed for managing client arrivals at curbside by text—streamlining communication and, in turn, greatly increasing efficiency.” Orion echoed Dr. Drake’s sentiments but further noted, “Even beyond that initial communication, veterinarians need to consider training, strategies, and even ethics—including the slippery slope of receptionists inadvertently practicing medicine over the phone. GeniusVets—the top-performing marketing agency serving the veterinary industry—is hosting this “Defeating the Phone Frenzy” event as part of their Webinar Wednesday series on September 2 from 4-5 PST. Special guests from Zingle, a leading text-based client service platform, will be joining to share how The Drake Center and other practices have leveraged their tools to deliver text-based arrival management for curbside, improving patient flow and efficiency.