Customer Support vs. Customer Success in Property Tax Management Software [Free Download]
Summary
There are distinct differences between the two, so its important to identify which support function your company will require in order to maximize its software investment. • None Relationship: the customer support team is there when you need them, and will likely not schedule individual check-ins to revisit how the software is working for your company • None Partnership: customer success is tasked to form a strong partnership that emphasizes teamwork to ensure your long-term success with the solution (or software) • None Strategic planning: you can expect a customer success team to work directly with you to build a business strategy that fits in with your business objectives and needs • None Training: customer success ensures that your team is getting the most out of the product, which means that the training doesn’t stop after onboarding – it is continuous as objectives and requirements evolve A Little Bit of Both There are instances where both support and success functions are provided by a particular software company. Because this relationship isn’t transactional, the training is ongoing and will evolve to meet your needs. If you are hoping to accomplish both goals outlined above, then a company that provides a mixture of customer support and success is likely the way to go. To find out more about itamlink and our customer success and support process reach out to our sales team.