8 Ways to Help Your Veterinary Practice’s Front Desk during COVID-19
Summary
At the beginning of the pandemic, veterinary practices did two important things to continue delivering care while ensuring their staff and clients’ health. While friends and family saw their jobs threatened by the pandemic, those in the veterinary industry viewed operational changes as a worthwhile price to pay for their health and stability. Use your remote teams to lighten the load If your front desk is struggling to keep up with appointment-related phone volume, how can you expect them to complete all the administrative tasks they could do in the past? If your clinic was already swamped before the pandemic, you may need additional channels to help eliminate the bottleneck in your phone lines that frustrate your staff and clients alike. This is not just limited to remote doctors, but in a time where many are staying home on certain days, it’s a way to continue delivering care and maintaining appointment volume while they’re out of the office.
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