SupportLogic Raises $12M in Seed and Series A Funding

▤ Summary

SupportLogic reads every support ticket using natural language processing and deep neural network methodologies. The software extracts sentiment and other latent signals, then maintains context across ticket boundaries. By syncing with existing ticketing systems, the technology provides prescriptive recommendations, intelligent workflows, and seamless integration with collaboration software. SupportLogic currently integrates with ticketing systems like Salesforce Service Cloud, ServiceNow, Zendesk, Freshdesk, Atlassian JIRA, and Microsoft Dynamics. A number of global companies have deployed the company’s technology long-term, including Nutanix, Rubrik, and Databricks.

$ Funding

▦ Linked Companies