InMoment Helps Discount Tire Pioneer Innovative Customer Engagement Processes to Thrive in the ‘New Normal’ Retail Environment
Summary
With COVID-19 wreaking havoc on the retail industry, Discount Tire has launched several innovative business processes that comply with social distancing while maintaining customer trust and loyalty. “As consumer expectations of our retail experience have been rapidly changing, we’ve needed to rely on daily customer feedback to offer smart ideas to the company. InMoment understands how to help us put customers first and adapt our delivery experience to drive better business performance.” “When companies like Discount Tire find ways to focus on their customers, it results in a better experience for all and improved business results are the outcome,” said Eric Smuda, Principal, XI Strategy and Enablement at InMoment. Recognized as a leader and innovator in our sector, we collaborate with the world’s leading brands to attract, engage and retain their customers. We are fiercely proud that our clients continually tell us they love the experience of working with our company, as we constantly stretch to exceed their expectations.
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