How to achieve resilience – the modern uptime trinity
Summary
However, it has connotations beyond just that, inasmuch as the boxer must prepare himself via tough training, a fight plan and coaching to avoid the knockdown and, should it happen, he should be fit enough to recover and rejoin the fray quickly enough to beat the 10-second count – financial penalties in our world. “The financial sector needs an approach to operational risk management that includes preventative measures and the capabilities – in terms of people, processes and organisational culture – to adapt and recover when things go wrong,” it says. These requirements usually include response times, hours of service schedule (not the same as availability) at various points in the calendar, for example, high volume activity periods such as major holidays, product promotions, year-end processing, and so on. Studies have shown that people using a website to order goods have a mental, often unquantified expectation of interactive response times which, if exceeded, results in them leaving the site. Cyber security is a new threat which the business world has to be aware of and take action on, not following the Mark Twain dictum: “Everybody is talking about the weather, nobody is doing anything about it.” The key factor is covering all the “resilience” bases at a level matching the business’ needs.