Time to tighten the taps on water retailers | Optima
Summary
Jesse Fox, Operations Manager of Optima Energy Systems explained that “businesses consuming water at multiple sites spread across the country face many challenges when it comes to understanding and validating their invoices, leading to a distrust in the final cost of their bills. The lack of uniformity in the industries billing formats, charges and calculations means that businesses must have a detailed awareness of different locations’ tariffs. Gaining this knowledge and applying the relevant checks and subsequently chasing up billing issues with the suppliers can be very time consuming.” He goes on to say that “The business water retail market has a long way to go in order to catch up to gas and electricity suppliers in terms of the consistency and quality of their electronic billing format and the lack of consistency or an agreed format or billing structure is leading to mistakes not being identified by consumers.” For businesses that have taken advantage of the cost savings that deregulation has achieved through switching water suppliers and consolidating their bills, further frustrations are common especially within organisations with a complex site portfolio. It also highlights the state of the site portfolio by reporting on any missing bills or duplicates. Where the actual invoice doesn’t match up to Optima’s expectations the query is flagged for further investigation and resolution.
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