Veego Endows ISPs with Context-Aware, End-to-End Visibility and Insights That Improve the QoE of Home Internet Users
Summary
The Veego Cloud continuously collects vast volumes of device and service performance, experience and event data generated from home routers across the entire ISP user base for valuable analysis and insights. It uniquely takes into consideration the factors that are crucial to each type of service and their effects on Customer Experience (CX).“Veego 2.0 constitutes a leap forward for ISPs, going way beyond the ‘one size fits all’ approach currently considered the state of the art. CSRs know right away if the problem belongs to the ISP or is caused by an external factor such as a device or cloud-service problem.Another capability unique to Veego 2.0 is Proactive Care - the ability to recognize subscriber frustration as it happens. Subscribers feel taken care of and protected by their caring ISP who is vigilantly watching over their internet connection.Veego 2.0 also generates vast demographic, device, service, usage, performance, event, Customer Experience, and other data for valuable analysis across the subscriber base, enabling ISPs to understand usage profiles and trends, identify homes that are “in good shape” and those that are "suffering," segment target audiences, and much more.Veego 2.0 is commercially available to ISPs who are invited to contact Veego to try out or upgrade to the new version.About VeegoVeego continuously perfects Internet user experience in the Connected Home. The Veego Cloud continuously collects vast volumes of device and service performance, experience and event data generated from home routers across the entire ISP user base for valuable analysis and insights.