ITFM & TBM Program Maturity: Maturity Factor #2 - Process
Summary
This blog is a continuation of our previous post regarding ITFM & TBM Program Maturity and the People Element. As a result, there’s a complete absence of transparency into technology spend and stakeholders have extremely limited understanding of cost vs. value. Begin educating non-Finance IT staff on how the technology budget will be created and administered moving forward, empowering them to actively participate in the process during later stages of maturity. Furthermore, to achieve a Sustaining level of Process maturity, organizations must: • Define at least a handful of business-facing IT services in a formal catalog, with accurate unit rates and consumption metrics for tracking. • Deliver tailored, actionable reporting (ideally, self-service) on cost and consumption based on stakeholder needs.
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