Managed Office Experts Novatech Announces New Atlanta Call Center, Expanding Support and Maximizing Business Continuity
Summary
This increase is propelled not only by Novatech’s upward growth trajectory but also by the escalation of remote working among Novatech clients, who are becoming more reliant upon the firm for setting up new systems and supporting old ones. It has established a global reputation for supporting businesses with the breadth of functionality they need to stay connected to customers and partners anytime and anywhere. With many companies having remote workforces during the global pandemic crisis, RingCentral is also perfectly poised to support the world’s “new normal.” The facility’s capabilities will be built on a state-of-the-art call center automation solution from industry innovator NICE inContact, running on the RingCentral platform to deliver a comprehensive call center service package. With a 15-year history of reliability and deployments in more than 100 countries, NICE inContact is noted for its interactive voice response, quality management and omnichannel routing, which enables agents to connect to the customer across any channel, providing personalized, proactive service. The Novatech portfolio of Managed Office solutions liberates clients to focus on running their business – leaving the tech to an award-winning provider with over 25 years of industry-leading experience.