TCS Debuts AI-Powered Software to Help Businesses Overcome Challenges of Reopening Amid COVID-19
Summary
COVID-19 has redefined the dimensions of enterprise risk, making traditional business continuity and recovery solutions incapable of tackling a host of new persistent and multifaceted challenges. Designed for business leaders at banks, retailers, corporate offices and campuses emerging from the lockdown, the cloud-based solution helps organizations protect employees and customers, comply with evolving government regulations, and make operations more resilient despite ongoing disruption. In financial services, a bank manager could profile risk at specific branches by running what-if analyses based on infection rates, workforce impact and client relationships. “As workplaces reopen, businesses are under great pressure to ensure the safety of employees, customers and visitors as well as monitor compliance and mitigate risk,” said Ashvini Saxena, Global Head, Digital Software & Solutions, TCS. These markets have a particularly urgent need to adopt emerging technologies to enhance customer intelligence capabilities and rapidly shift product and service offerings to compete in highly competitive and customer-centric arenas.